Today, most businesses focus on getting their software and processes to work together. They realize that systems integration is the key to expanded automation. Integration enables the application of new technologies like artificial intelligence and machine learning. One area where integration is of great value is the generation of documents. Business documents may be transactional, […]

The digital revolution has happened. It is no longer a question of ‘if,’ or ‘when’ but rather how to incorporate automation into your legacy Customer Communications Management (CCM) strategy. Automation is a fundamental shift that can redefine the very structure and operations of contemporary businesses – including work distribution and workforce staffing. The prominence of […]

The pandemic spawned a new challenge for businesses. Even after they were healthy and the threat of infection subsided, many staffers did not return to work. Companies suffered from phenomena such as the Great Resignation and Quiet Quitting. The most brutal hit was in departments like IT, where skilled workers were in high demand and […]

In a challenging labor market, automation is a key strategy for survival and growth. Companies generating high volumes of customer-facing printed and electronic documents have traditionally relied upon on-premise solutions that require trained individuals to handle the customer communications management (CCM) production workflow. With many people retiring or leaving the industry, a new generation of […]

Most organizations create and distribute customer communications with software systems that have existed for many years. Some are decades old. Business leaders understand the value and the necessity of a digital transformation throughout the enterprise; however, their document production workflow can be a roadblock. Software developers know their customers want and need to upgrade customer […]

For a long time, customer communications systems ran in isolation. Data was extracted from databases and systems to drive the composition and production of printed and electronic documents, but without a genuine connection to CRM, ERP, or other systems upon which most businesses rely. Many of these legacy document systems still exist and they are […]

Traditional Customer Communication Management (CCM) platforms can be complicated. They can feature many moving parts. Making them work efficiently together often requires technical expertise beyond the level of the typical business user. This is problematic for several reasons. First, technical resources are scarce. Programmers with experience in document management and customer communications are in short […]

Third-party print/mail providers and in-house corporate print and mail facilities continue to favor processing customer-facing documents with on-premise solutions because of security concerns. The documents may contain sensitive health or financial information that companies would not want to be “findable” to hackers or part of an accidental exposure, should they process the work in the […]

Traditionally, high-volume document processing is the domain of on-premise software. But those outdated processes are changing. Document centers are re-evaluating the way they work and switching to cloud-based applications. Processing documents in the cloud has distinct advantages. Recognizing the trends and the preferences of their customers, software companies catering to the document production industry are […]