Case Studies

The Bridge Between Legacy Systems and Modern Demands

The Roadblock: Legacy Systems Still Running the Show

Many enterprise organizations still rely on legacy systems to manage essential customer and member communications. These systems often produce static PDFs that must be printed and mailed—creating delays, extra costs, and limited flexibility in how those communications are delivered or tracked. Meanwhile, the demand for digital, data-driven, and omni-channel communications is accelerating. How can organizations bridge this gap—without overhauling their legacy infrastructure?

The Breakthrough: Quickcoms Bridges the Gap

Rather than requiring clients to standardize templates or rebuild communication processes from scratch, Tecra enhanced Quickcoms—its cloud-based Customer Communications Management platform—to work with legacy systems, not against them. With these enhancements, Quickcoms now enables organizations to:

  • Overlay tracking barcodes on PDFs generated by Legacy systems or any other platforms, without redesigning templates
  • Automate fulfillment workflows to route jobs directly to print vendors
  • Track delivery with Intelligent Mail Barcodes (IMB)
  • Ensure security and compliance while managing large-scale communications

4 Big Problems. One Simple Platform.

Hover to see how Quickcoms solves each pain point.

Outdated, Print-Only PDFs

Legacy systems lock you into slow, manual print workflows

Add Barcodes, Automate Everything

No redesigns – just faster, smarter output

No Visibility or Tracking

You send it—but then it disappears into a black hole

Track Every Page, At Every Step

See exactly where your mail is and when it lands

Rigid Templates

No way to personalize or update without rebuilding
everything

Overlay, Customize, Launch

Make changes without touching the source file

Limited Delivery Options

Print-only workflows delay engagement

Deliver Anywhere, Instantly

Send across channels—
instantly and automatically

Quickcoms eliminates manual steps and brings automation, visibility, and flexibility into a traditionally rigid process. Organizations can upload pre-composed PDFs and index files via a secure SFTP. From there, Quickcoms takes over: validating addresses, adding necessary barcodes, applying dynamic overlays, and routing communications to print, email, or web channels.

The built-in overlay editor empowers users to layer in custom text, images, or barcodes onto documents—without needing to redesign the original layout. Users can define and reuse overlay templates, adjust layering sequences, and manage communications at scale with zero friction.

Quickcoms operates in the cloud to support massive document volumes and offers built-in quality control tools that ensure accuracy at every step. The Job Center dashboard gives authorized users full visibility into production status and output delivery—whether it’s going to a mailbox, inbox, or secure portal.

The Bottom Line: Better Communications, Without the Overhaul

Quickcoms makes it easy for large organizations—across healthcare, finance, insurance, and more—to modernize communications without replacing their core systems. The result? Faster delivery, better tracking, reduced costs, and a more responsive customer experience.