Breaking Barriers: How Quickcoms Helped a Title Company Accelerate Secure Communications

Faster Document Delivery

Lower Operational Costs

Stronger Compliance

Empowered Teams

The Communication Crisis: Scaling Secure Client Messaging Under Pressure

During the COVID-19 pandemic, a leading title company faced mounting pressure to modernize how it delivered accurate, secure, and personalized client communications. Legacy processes—dependent on manual steps and slow fulfillment—could no longer keep pace with rising expectations for speed, efficiency, and digital accessibility.

The company needed a solution to automate high-volume document workflows, ensure compliance, and support both print and online delivery channels. Internal teams required greater visibility and control across communications, all while reducing costs and minimizing dependency on IT in an increasingly remote, fast-moving environment.

The Tech Behind the Transformation: Quickcoms Powers Modern Title Communications

Tecra began with a comprehensive analysis of stakeholder needs, then tailored Quickcoms’ extensible framework to meet the title company’s communication challenges. The solution automated the processing of pre-composed documents, applied tracking codes, and generated secure, print-ready PDFs routed to approved vendors. Fulfillment was centralized through a secure online job center with quality control tools, enabling teams to monitor production before and after completion.

To maintain brand integrity and enable personalization, Tecra integrated an intuitive template editor for creating compliant, client specific documents. A high-speed FO composition engine ensured fast, accurate output at scale. Delivered as a SaaS platform, Quickcoms offered automatic configuration, guaranteed uptime, and eliminated infrastructure maintenance. Role-based security gave departments tailored access to set up, monitor, and manage workflows with minimal manual intervention—reducing risk, costs, and IT dependency.

Before Tecra

Turnaround Time: Days
Manual Workflows
High Fulfillment Costs
Limited Visibility

After Tecra

Turnaround Time: Hours
Automated Workflows
Low Fulfillment Costs
Real-Time Visibility

Proof in Performance: Quickcoms Game-Changing Outcomes

Since implementing Quickcoms, the Title company has experienced a dramatic transformation in its communication operations. Turnaround times for delivering critical documents have shrunk from days to hours, even during periods of peak volume. Automation and centralized fulfillment have lowered operational costs significantly, while personalized, timely communications have strengthened client trust and satisfaction in an uncertain market. Moreover, the platform’s real-time visibility and role-based controls have empowered internal teams across departments to take ownership of communication workflows without dependence on IT support. This newfound agility means faster response times, enhanced compliance oversight, and a scalable infrastructure that will support future growth.

The partnership with Tecra has not only solved an immediate crisis but laid the foundation for a future-ready communication strategy that can adapt to evolving business needs and industry regulations.