The pandemic spawned a new challenge for businesses. Even after they were healthy and the threat of infection subsided, many staffers did not return to work. Companies suffered from phenomena such as the Great Resignation and Quiet Quitting. The most brutal hit was in departments like IT, where skilled workers were in high demand and […]
Companies update their websites, incorporate chatbots, develop mobile apps and maybe even dabble in AI. But they may be missing an obvious (and less expensive) way to improve the customer experience (CX). Transactional documents are those necessary, yet often overlooked, elements of your business–such as bills, statements, and claim forms. They may seem mundane, but […]
As the digital landscape continues to evolve, businesses must embrace change and adapt to stay ahead of the curve. One area that often gets overlooked is the management of customer communications. Cloud-based platforms have advantages over traditional on-premise customer communications management (CCM) software and highlight the risks associated with maintaining outdated on-premise systems. Transitioning to […]
Scalability issues arise when companies experience growth. An on-premise document generation system must often process increased volumes within a specific time. Even without overall growth, many companies experience volume peaks at certain times of the year. In healthcare in the U.S., open enrollment periods in the fall prompt a surge in activity. For financial services […]
As you conduct business in a global economy, it is important to recognize that English may not be the language spoken by all consumers or end-users with whom you communicate. To successfully engage with customers, whether abroad or at home, it is crucial to correspond with them in their native language and respect their cultural […]
Documents designed for an audience of one are highly effective. Organizations use the data they collect about their customers to improve future communications and boost customer loyalty. Personalization is not just about using a recipient’s name or explicitly printing other personal data. Information an organization compiles about a customer can also affect messaging and remove […]
Today, most businesses focus on getting their software and processes to work together. They realize that systems integration is the key to expanded automation. Integration enables the application of new technologies like artificial intelligence and machine learning. One area where integration is of great value is the generation of documents. Business documents may be transactional, […]
Some organizations experience a jump in the number of documents they produce or the volume of pages they generate at year-end. Banks and credit unions, for example, may produce year-end or zero-balance statements. They may be required to produce statements for accounts that have been closed throughout the year. These practices generate extra volume they […]
In a challenging labor market, automation is a key strategy for survival and growth. Companies generating high volumes of customer-facing printed and electronic documents have traditionally relied upon on-premise solutions that require trained individuals to handle the customer communications management (CCM) production workflow. With many people retiring or leaving the industry, a new generation of […]
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Not Enough IT Resources to Support CCM?
The pandemic spawned a new challenge for businesses. Even after they were healthy and the threat of infection subsided, many staffers did not return to work. Companies suffered from phenomena such as the Great Resignation and Quiet Quitting. The most brutal hit was in departments like IT, where skilled workers were in high demand and […]
Read More
You May Be Missing Your Best Chance to Improve Customer Experience
Companies update their websites, incorporate chatbots, develop mobile apps and maybe even dabble in AI. But they may be missing an obvious (and less expensive) way to improve the customer experience (CX). Transactional documents are those necessary, yet often overlooked, elements of your business–such as bills, statements, and claim forms. They may seem mundane, but […]
Read More
Unlocking the Benefits of Cloud-Based CCM Solutions
As the digital landscape continues to evolve, businesses must embrace change and adapt to stay ahead of the curve. One area that often gets overlooked is the management of customer communications. Cloud-based platforms have advantages over traditional on-premise customer communications management (CCM) software and highlight the risks associated with maintaining outdated on-premise systems. Transitioning to […]
Read More
Managing Document Volume Peaks
Scalability issues arise when companies experience growth. An on-premise document generation system must often process increased volumes within a specific time. Even without overall growth, many companies experience volume peaks at certain times of the year. In healthcare in the U.S., open enrollment periods in the fall prompt a surge in activity. For financial services […]
Read More
Global Documents: Building Trust and Loyalty with Multi-Language Documents
As you conduct business in a global economy, it is important to recognize that English may not be the language spoken by all consumers or end-users with whom you communicate. To successfully engage with customers, whether abroad or at home, it is crucial to correspond with them in their native language and respect their cultural […]
Read More
Explicit and Implicit Personalization Techniques for Transactional Documents
Documents designed for an audience of one are highly effective. Organizations use the data they collect about their customers to improve future communications and boost customer loyalty. Personalization is not just about using a recipient’s name or explicitly printing other personal data. Information an organization compiles about a customer can also affect messaging and remove […]
Read More
Documents: Where It All Comes Together
Today, most businesses focus on getting their software and processes to work together. They realize that systems integration is the key to expanded automation. Integration enables the application of new technologies like artificial intelligence and machine learning. One area where integration is of great value is the generation of documents. Business documents may be transactional, […]
Read More
It’s the End of the Year Will Your CCM System Handle the Surge
Some organizations experience a jump in the number of documents they produce or the volume of pages they generate at year-end. Banks and credit unions, for example, may produce year-end or zero-balance statements. They may be required to produce statements for accounts that have been closed throughout the year. These practices generate extra volume they […]
Read More
Who Will Run Your CCM Processing Systems?
In a challenging labor market, automation is a key strategy for survival and growth. Companies generating high volumes of customer-facing printed and electronic documents have traditionally relied upon on-premise solutions that require trained individuals to handle the customer communications management (CCM) production workflow. With many people retiring or leaving the industry, a new generation of […]