Solutions :   Systems Integration & Support

With the advent of Internet and electronic commerce, applications not only requires integration with internal systems but also with external applications and web services. This poses a big challenge for IT departments that might not have the expertise in dealing with a wide variety of applications. Most of the product companies in today's marketplace realize that it is impossible to cater to the needs of all their customers and thus provide an API or a web service so that other applications can interface with their software.

Tecra has dedicated teams that have expertise in integrating your legacy or in-house applications with ERPs, web services, open sources softwares, small accounting systems and other commercial software. Our preferred partnership with companies like XMPie, Microsoft, Intuit, IBM, USA Data, Experian and others gives us the knowledge and visibility to interface your systems with their solutions. We also provide extensive integration services between your existing systems as long as they use industry standard tools.

Tecra is the premier provider of integration service to XMPie in the US. We have extensive knowledge of XMPie's entire products including uProduce, uDirect, uStore, uImage and etc. We work very closely with XMPie's internal development resources and thus have early access to the latest and future versions of the software. We have in-depth understanding of uProduce APIs and successfully completed several integration projects for XMPie customers. We have integrated with several third-party services from USA Data, Experian, Google Maps, Verisign, PayPal and several others. We also developed many custom solutions using the APIs provided by XMPie.

The fact that technology is changing at the speed of light forces companies to keep up with the pace once the applications are released to production. Given that IT budgets are getting squeezed on a daily basis, it is quite a challenge to maintain and support applications after the development process is completed. Management is less likely to allocate big budgets for projects that are in maintenance phase.

Tecra has a comprehensive, cost effective and flexible service that handles support and maintenance. We constantly enter into maintenance and support agreements with customers that we have provided development services. Our team becomes a natural extension of your support infrastructure and will provide you with a reliable and knowledgeable service with all the necessary service level agreements. The level of support can vary depending on your budget and the criticality of your application. Our team of highly experienced IT consultants support many businesses, either onsite or remotely from our offices.

Furthermore, as a non-affiliated IT service provider we do not act as a reseller. This is an important consideration when looking for IT support. As an independent solutions provider we do not make recommendations on your environment based on our supplier arrangements, rather we examine your environment utilize your tools and recommend a solution that is cost effective and free of bias.